Introduction

Licensed as International Inbound Tour Operator, Viet Orient Travel is committed to delivering the reliable services to our clients. Our products/services are carefully researched and proposed with focus on guest safety, interest, quality control and professionalism. Our team are well-trained and experienced in travel consulting and tour operations.

Licenses & Permits

Viet Orient Travel always uses local suppliers and service providers of prestige and being licensed for their business, mandatorily insured to be our subcontractors; complying with requirements based on the relevant regulations of each country in which Viet Orient Travel operate.

Travel Insurance

We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. Neither Viet Orient Travel nor its suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings, and delays beyond our control.

Payment policy

     - 20% of the total tour cost is deposited upon commitment of the tour, this deposit is non-refundable.
     - The balance 80% of the total tour cost is paid within 45 days prior to arrival date.
     - If booked less than 45 days from arrival, full payment is required immediately. 

Payment Methods

We will provide the bank details for wire transfers. Any bank charges levies by the sending bank related to transfers to Viet Orient Travel must be paid by the Client/ Agent. For any payments less than US $1,000, you are required to add US $35 to cover the international transaction fee.

     We accept payment with either Visa or Master Card at our office. 3% bank transaction fee is levied in addition to the invoiced amount. Bank authorized payment with credit card is not always available and subject to our bank approval.

If you prefer to pay with credit card and agree with the above mentioned surcharge, please advise and we will send instructions on the payment process.

Cancellations & Refunds

Any cancellations should be made in writing to Viet Orient Travel . Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 22 days or more prior to arrival date.

Unless otherwise specified, Viet Orient Travel generally apply the following policies:

     - For bookings that are cancelled by 45 - 30 days prior to arrival date, cancellation charge of 50% of the land tour cost will be applied.
     - For bookings that are cancelled by 29 - 15 days prior to arrival date, cancellation charge of 75% of the land tour cost will be applied.
     - For bookings that are cancelled by 14 days prior to arrival date, cancellation charge of 100% of the land tour cost will be applied
     - Viet Orient Travel reserves the right to claim 100% of the total room charge in accordance with agreed terms and penalty policy applied by hotels.

Depending on airlines, hotels, cruises and third party cancellation policies, the above conditions may be modified on application. Viet Orient Travel will make its best efforts to negotiate with suppliers to mitigate or minimize damages to its Client/ Agent